Best Outsourced Customer Service Providers

Top 10 Outsourced Customer Service Providers for Secure Support

Support queues expose payment details, health records, and password resets, making vendor controls a direct risk factor.

I compared 10 providers on security, coverage, tooling, and pricing. Wing Assistant ranks first, with alternatives for regulated, SaaS, enterprise, and front-desk teams.

How I tested

I reviewed public security materials for SOC 2, ISO 27001, PCI DSS, encryption, MFA, role-based access, and audit logging.

I also considered coverage, integrations, onboarding, and pricing clarity. Without public figures, I listed custom pricing.

• Wing Assistant

Wing Assistant pros

• States ISO 27001 compliance and SOC 2 certification, with encrypted records
• Provides dedicated CSRs during scheduled hours
• Includes 160 hours per month per assistant
• Publishes standard and team pricing
• Works in Zendesk, Freshdesk, Shopify, and HubSpot
• Includes customer success management and QA oversight
• NDAs and role-based access controls on every account
• Dedicated CSR or full team matched within 48 hours, with no job posts or interviews
• Free replacement included, plus no contracts and no changes to your existing tools

Wing Assistant cons

• Bilingual support is available on request rather than included by default
• SSO and SLA terms are not published
• The team rate requires a minimum of three seats

My experience with Wing Assistant

Wing Assistant dedicated model supports consistent tone and simpler permissions than a rotating pool.

Wing Assistant was the only provider in this group pairing published pricing with visible SOC 2 and ISO 27001 controls, which is what makes outsourced customer service assessable before you sign. Tickets stayed in our existing helpdesk, with customer success support running quality reviews.

The 160-hour allocation made capacity easy to plan, helping Wing Assistant rank first.

Wing Assistant pricing

The Full-Time CSR plan is $1,299 per month for 160 hours. Teams of three or more pay $1,199 per assistant, and the Large Team enterprise plan holds that $1,199 rate with custom team sizing and billing.

Helpware

Helpware pros

• Cites SOC 2 Type II, ISO 27001, ISO 9001, HIPAA, GDPR and PCI DSS
• Offers omnichannel support and IT help desk coverage
• Publishes typical CX pricing guidance

Helpware cons

• Published figures are ranges, not committed rates
• Programs still require a formal quote

My experience with Helpware

Helpware clearly presents its compliance posture. It suits healthcare or fintech queues. Still, confirm certification scope for the delivery site.

• Helpware pricing

The site cites typical CX rates of $8 to $15 per hour. Final per-agent, hourly, or per-ticket pricing requires a custom quote.

• SupportYourApp

SupportYourApp pros

• Lists PCI DSS Level 1 and ISO 27001:2022
• States GDPR, CCPA, and HIPAA alignment
• Provides integrations, migration help, and 24/7 coverage

SupportYourApp cons

• No public price points
• Engagements require a custom quote

My experience with SupportYourApp

SupportYourApp’s security information and software focus suit SaaS teams. Migration support may reduce access-control mistakes. Budgeting requires a sales conversation.

SupportYourApp pricing

Custom pricing, with some pages referencing per-ticket and per-minute models.

• PartnerHero

PartnerHero pros

• Publishes a readable security centre with named auditor and scope
• Offers custom teams and security training

PartnerHero cons

• Certification scope varies by region and pricing is custom
• Its published US certificate references ISO/IEC 27001:2013; the transition deadline for that standard was October 31, 2025.

My experience with PartnerHero

PartnerHero documents its scope more openly than most, naming both the auditor and the certified entity. Confirm whether the US certificate has transitioned to ISO 27001:2022 and ask which delivery sites are in scope.

PartnerHero pricing

Custom pricing by channel and coverage.

• SupportNinja

SupportNinja pros

• Publishes TLS 1.2+, 2FA, and role-based access details
• Offers multiple delivery models and a bug bounty

SupportNinja cons

• Private pricing; public HIPAA status is unclear

My experience with SupportNinja

Its control details go beyond badges, but PHI teams should confirm HIPAA coverage in writing.

SupportNinja pricing

Custom pricing.

• TaskUs

TaskUs pros

• Reports PCI DSS, HITRUST, SOC 2 Type II, and ISO 27001 certifications
• Provides trust and safety services with 24/7 monitoring

TaskUs cons

• Enterprise onboarding may take longer

My experience with TaskUs

TaskUs supports sensitive work at scale, but enterprise onboarding may burden smaller teams.

TaskUs pricing

Enterprise custom pricing.

• Concentrix

Concentrix pros

• Uses ISO 27001, NIST CSF, PCI DSS, and HITRUST frameworks
• Operates a 24/7 cyber defense center

Concentrix cons

• Private pricing; complex portfolio

My experience with Concentrix

Its global security operations suit complex multilingual queues, though scoping may take time.

Concentrix pricing

Enterprise custom pricing.

• Foundever

Foundever pros

• Lists ISO 27001:2022, PCI DSS v4.x, and SOC 1 and 2
• Provides multilingual coverage and risk controls

Foundever cons

• Private pricing; some material is high level

My experience with Foundever

Its certifications simplify diligence, but buyers should confirm scope for regulated work.

Foundever pricing

Enterprise custom pricing.

• TTEC

TTEC pros

• TTEC Titan supports SOC 2 and PCI DSS
• Provides an established global remote-work model

TTEC cons

• Private pricing; onboarding may require policy changes

My experience with TTEC

TTEC’s remote-delivery controls suit distributed programs, but implementation requires joint access planning.

TTEC pricing

Enterprise custom pricing.

• Smith.ai

Smith.ai pros

• Publishes plan pricing
• Offers 24/7 live answering, free spam filtering and a free first CRM integration
• Bilingual answering available as a $1.00 per call add-on

Smith.ai cons

• Focuses on reception, not full BPO support
• Per-call plans get expensive as volume grows

My experience with Smith.ai

Smith.ai suits triage, booking, and spam screening, but healthcare teams must exclude PHI. Automated front-desk tools sit inside a wider shift toward AI customer engagement across support channels.

Smith.ai pricing

Plans include $810 monthly for 90 calls and $2,100 for 300 calls. Enterprise pricing is available on request.

Conclusion

Wing Assistant is my top overall pick for small and mid-market teams because dedicated agents, stated SOC 2 and ISO 27001 controls, encrypted records, and published pricing simplify assessment and budgeting.

Helpware suits regulated workflows, while SupportYourApp fits SaaS migrations. Enterprises can consider TaskUs, Concentrix, Foundever, or TTEC.

Confirm certification scope, delivery locations, access controls, and pricing in writing.

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