What is IT outsourcing?

In today’s time when we look around, we see most of us leveraging technology at almost every avenue. Day-to-day life has been blended with the digital world. Through this article one would delve into how technology has been serving its perks in businesses and one of the ways of accomplishing this is IT outsourcing.

IT outsourcing is integrating multiple ways into businesses through which they can digitally transform themselves. Now, the question could be what are these ways? See, when we discuss IT outsourcing, it comes out as an umbrella term, which means it is not only restricted to web development, any specific software development, or any technology-specific services rather it consists of all the services that can provide a competitive edge to business in this fast-paced world. IT outsourcing is a strategic practice that helps businesses achieve smooth growth in their work.

Businesses need setups with them which can feed them with efficiency within their working and outsourcing companies can leverage business with such setups, and as per them, such setups are called as their services.

Our services

IT outsourcing has a wide range of services incorporated into it. These outsourcing services are categorized widely as they are not specific to one single domain. Some of the IT outsourcing services are –

1. Software development and maintenance – Software development is one of the foremost requirements of any tech firm commencing its business in the IT world, and with time these companies also need maintenance of the same software. Outsourcing firms offer custom software development like mobile applications, web application development and maintenance as per the requirements of the client. Some of our software development services include –

  • Full stack development This is a type of software development of services where vendors offer end-to-end solutions for web development.
  • React Native development React native is a powerful framework that offers cross-platform development. At Agicent, we have created prominent apps in React native technology. Businesses can achieve a wide and broad range of audiences through this type of app development that too in a cost-effective manner.
  • OTT Apps development At Agicent we have released multiple and one of the apps called HASfit is growing at a faster pace, it has accumulated more than 5 million users till now.
  • WordPress MaintenanceWordPress maintenance is one of the IT outsourcing services that could be a boon to businesses especially those that are non-tech. At Agicent we believe that we as vendors must take care of your WordPress site so that you can take care of your business.

2. Staff AugmentationIt is one of the strategies in IT outsourcing where organizations hire additional employees for certain tasks or projects or usually to fill a certain skill gap temporarily. Agicent has helped in building that has worked across Telecom network projects, OTT Apps, also in the banking industry for India’s largest IT Company TCS and many more.

3. Dedicated Team It is one of the models which helps businesses to enhance their commencing steps in the business market. Vendors offer teams that scale up the working of the companies significantly.

4. DevOps ConsultingIn Agicent, we help businesses set up an apt architecture which eventually facilitates CI/CD which is Continuous development as well as continuous deployment, while hosting development services.

5. Fractional CTO for startups In Agicent we offer fractional CTO as a service which can especially be beneficial for startups as it becomes cost-efficient for them, which eventually could be costly when it comes to hiring a full-time CTO. We offer our top technical leaders on a “need-basis” to our clients, and they pay as per their use.

No matter what is size, or shape of your project is, Agicent is always ready to help. Talk to our experts today!

Parameters to consider while choosing an IT vendor

Choosing a suitable vendor is always an intricate affair. There are several key factors associated when choosing a suitable IT vendor as these service providers play a significant role in an organization’s success. Several factors are responsible for choosing the right vendor. Some of the key parameters are –

I. Experience evaluationThe prime step in looking for a perfect IT outsourcing company is to research its industry experience and check whether the company has prior experience in the service which you are looking for. Look for client testimonials and referrals.

II. Technical skillIT outsourcing is a dynamic term; it comprises a vast number of services with respective technologies and therefore you must ensure that the IT vendor has a skilled team for your requirements.

III. Collaborative and familiar approach – Before looking for an IT vendor, one should remember that if we look at IT outsourcing holistically, we will find that it is not only specific to any software development, rather it includes many services and therefore it should encourage teamwork. IT vendors should be collaborative enough to understand the business objectives and aims of their customers.

IV. Scalability and consistency – Assuring that the IT vendors are altering their steps and operations as per the needs of their client, they should be flexible enough to handle the extra consequences that emerge while working on a project.

V. Security – While dealing with and opting for an IT vendor you must ensure that the vendor is incorporating preventive measures for its client’s internal data required for the project.

VI. Cost and values – Each of the IT vendors has its Pricing model, look and compare different pricing models and look for a flexible and significant pricing model suitable for your project. At Agicent we offer a flexible set of pricing structures so that you cannot just look for an upfront cost but can go for a long-term partnership with us.

Why do you need IT outsourcing?

IT Outsourcing is one of the strategic ways acquired by Businesses so that they can invest their time into their core activities and let all their IT functions be handled by third-party service providers. This is one of the most advantageous impacts of incorporating IT outsourcing into businesses. However, there are several more benefits that why one must choose IT outsourcing –

1. Access to new skills – Generally it is seen that outsourcing organizations possess a wide set of talent pools specific to technologies, as they deal with multiple projects. They have skilled professionals which further becomes an asset to businesses hiring them for their services.

2. Cost-effective – In IT outsourcing it is seen that most of the businesses pay as they use the resources provided to them by an IT vendor. After all, it is cost-effective to hire staff for a temporary purpose and then release them after the project is over. IT outsourcing is one of the cost-efficient ways of letting all the functions executed by businesses as it is cost-saving.

3. Flexible and scalable – IT vendors offer ways that are adaptable as per the requirements of the project. Also, it is helpful to businesses as they can be free from the struggle of arranging new resources in case of any sudden change in the project.

4. Alleviated workloads – Once the IT outsourcing companies have stepped, it means that you need not worry about the project and therefore can focus on your core management and strategies.

5. Risk mitigation – A good IT outsourcing vendor will take care of this so that the service they are providing is risk-free and secure. In the case of software development and services, the IT outsourcing companies will make sure the developed software is served with advanced technologies and it is not facing any kind of downtime while in use.

When to look for IT outsourcing Services?

IT outsourcing is the most preferable option, let’s look at the following points and see how it is one of the viable options considered –

1. Lack of in-house team – When a company does not possess a particular skill set. IT outsourcing can fill their gap and help them in enhancing their business. Imagine a Clothing company setting up its business online so to make it accessible to its customers sitting in different geographical locations. They would need a skilled team to create their mobile app, and this is where IT outsourcing will play its role. The company will hire an IT vendor and it will provide the company with their required app.

2. Cost-effective – In the same scenario mentioned above, imagine the same company monetarily investing itself to look for skilled professionals and hiring them full-time to build their app so that they can make their online presence. How intricate and costly it looks. However, on the other hand, opting for an outsourcer has made things easy for the company as they only have to pay as per the use of the resource not like full-time.

3. Strategic planning – In addition to the same case as discussed in the above points, let’s imagine the same company wants to add AI features to its application and for that, it needs a consultant that can help them with identifying the required technical stacks in incorporating AI-powered personalized features to the existing app. The company will hire a fractional CTO as a service so that they can consult with technical strategies and access the solutions required in building the AI-powered application.

4. WordPress and website maintenance – Businesses need not struggle when it comes to content management as these digital platforms are just their way of reaching their customers globally therefore in the above scenario only the company will hire an IT outsourcing provider to take care of its website and the content such that its performance is always on top and it should face any kind of downtime while serving its customers.

Steps involved in hiring an IT outsourcing service

IT outsourcing services are dynamic, but when it comes to hiring a service provider the template steps would be the same as follows –

Step 1– Check and identify the exact requirements and needs and then look for the type of service suitable for it.

Step 2– Look for a significant and suitable vendor considering the parameters mentioned above.

Step 3– Take a call with the provider and discuss the budget and pricing architect of the service you are taking.

Step 4– Negotiate if required and ask for estimated quotes and especially check for security assurance towards your company from the vendor.

Step 5– Sign the contract, and kick off with the services.

Step 6– Start monitoring the progress and provide time-to-time feedback to the service so that it can improve and enhance with time.

Step 7– Pay as per what you have used or what has been signed on the contract.

Benefits of IT Outsourcing

IT Outsourcing has several advantages that claim it as appropriate for businesses. Some of them are-

  1. IT Outsourcing offers a wide range of tech pools where businesses can easily access the suitable technology which may be lacking in their organisation.
  2. IT Outsourcing includes collaboration, this method not only promotes teamwork but also helps organisations in reducing their burden when it comes to their operations. Organisations can focus on their core competencies and therefore this could foster long-term positive results for the organisations.
  3. IT outsourcing service providers are proficient in their respective services and this ensures that they take stringent measures when it comes to risk management.
  4. IT outsourcing also ensures that the business in their services is always cost-effective so that the client from any category, be it a startup, big enterprise or any medium-sized enterprise, can leverage the functionalities as per their requirements.
  5. IT outsourcing is scalable and flexible as it is one of the strengths counted under this term. The service providers offer flexibility in the service to upscale or downscale as per the need.

Types of IT outsourcing

IT outsourcing has many types depending upon the nature of services, the kind of engagement model involved and lately the scope of outsourcing. Let’s see some of the major types of IT outsourcing –

1. Project-Based Outsourcing – A project as per its definition is a set of tasks that has to be done within a specific time similarly a company outsource a certain task to an IT vendor, mentioning the scope and all the requirements of its project and therefore the vendor acknowledges and executes it accordingly. This type of IT outsourcing is generally seen in App development, whether mobile development or web app development.

Based on the geographical region from where the IT vendor has been hired, there are further types

2. Offshore Outsourcing – This is one of the types of IT outsourcing services where companies take services from some IT vendor that is located in very different geographical locations, mostly the provider is located in a different country. This kind of IT outsourcing is practised mostly to access the global talent pool.

3. Nearshore Outsourcing – This type of IT outsourcing involves service providers from neighbouring countries or the service provider is located nearer, unlike in the case of offshore Outsourcing. This benefits in enhancing cultural adherence and with similar time zones business dealing becomes more hospitable.

4. Onshore Outsourcing – Another name for onshore outsourcing is domestic outsourcing because in this type of outsourcing the service provider is from the same geographical scope where the client is situated. However, this kind of onshore outsourcing could be costly as compared to the other two types based on the geographical arena. However, it is beneficial in cases where language could be a barrier, also this type of outsourcing promotes cultural affinity.

5. Cloud Outsourcing – IT outsourcing that includes outsourcing of cloud services, where we find the IT vendor is specifically designated as a Cloud service provider delivering multiple types of cloud services like Software as a service (Saas), Infrastructure as a service (Iaas), Platform as a service (Paas), and many more services. At Agicent, we host Software services as a service, where we include all kinds of software services (SSaas) from its development to its maintenance. For more quality information talk to our experts today!

6. Business Process Outsourcing (BPO) – This is one of the IT outsourcing which is not exclusively IT-focused. It can include setting up help centres for customers to cater for their queries like a call centre, other than this services related to data entry, Human resources and many more are included in this.

Why choose Agicent over other IT outsourcing companies?

Dev teams – retainer model

We follow a pay-per-use approach and therefore offer on-demand SaaS development through a retainer pricing structure. Whether you come with a scratch idea or a fully-fledged model, or you need ongoing development and maintenance efforts for your existing mobile or web apps, we help transition your idea into reality. This model works great when you have a team to manage the project.

Also, if you’re an agency that needs more workforce other than your in-house team, we just extend ourselves on hourly mode. For more information talk to our experts today!

Projects delivered

We have converted almost 1000+ app ideas into reality and have digitally transformed businesses. We create quality apps and have created Apps like HASfit which has its users in millions and has been awarded as best fitness app in 2014-2019.

Awards and Recognition

We are an established agency that has recognition from the best. We are categorized under top app development companies by first such as SelectedFirms, and GoodFirms. We have a verified profile on Inc and have achieved 4.8 ratings on leading marketplaces like Clutch, and AppFutura. Visit our profile on Clutch.

Industries we have worked

Agicent has 15+ years of experience in generating solutions for our customers, we have covered almost all kinds of industries in providing our services. From Healthcare to lifestyle, from IoT Apps to AR/VR apps, from Games to Enterprise Apps, From Booking to Fintech Apps and so on. You pick a category, and we’ll show you the latest or older app done by us. Some of the industries are –

  • Healthcare and medical
  • Food and restaurant
  • Fitness and Health
  • Fintech
  • Transportation, etc.

For more ideas and examples visit our website.

Tech Stack

We work on the latest technologies to deliver you the quality. We use both Native as well as Cross platform technologies such as Swift, Xcode, Studio, Kotlin and React native, flutter respectively for Mobile App Development. We use open source wherever applicable for your benefit, and use the latest web technologies like react.js, angular, node.js, and graphql to build powerful web apps.


In conclusion, IT outsourcing is a strategic paradigm which businesses can comprehend in their work as this practice will alleviate their burden and improve their efficiency towards achieving their goals. IT service providers benefit businesses by monitoring their project growth which eventually helps them focus on their objectives. IT Outsourcing results in innovation and therefore becomes an asset for businesses to stand on the competitive edge of today’s dynamic IT industry. Moreover, IT outsourcing not only holds its part in upskilling but also in reskilling. the businesses irrespective of their size.

Sudeep Bhatnagar
Co-founder & Director of Business
Sudeep Bhatnagar

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